Responsible gambling
Responsible Gaming at Winner Island Casino
We're committed to providing a safe and enjoyable online gaming experience for all our players. At Winner Island Casino, we want you to have fun while playing with us, but also play responsibly.
Setting Deposit Limits
You can set daily, weekly or monthly deposit limits in your account settings. This will help you control how much money you spend on gambling. You can increase these limits at any time if needed, but be aware that you may need to provide identification and/or documentation for this purpose.
Reality Checks
We encourage all our players to take regular breaks from playing. Our Reality Check feature sends reminders every 60 minutes asking how much gaming is in progress. You can opt-out of these checks if needed, but we recommend them as a useful tool to monitor your gameplay.
Time-Outs and Self-Exclusion
We understand that sometimes you may need to step back from our site for a while. This could be because of personal reasons or due to experiencing gambling problems. Our Time-Out feature allows you to self-exclude yourself from playing with us for periods ranging from 24 hours up to 6 months, which can then be extended indefinitely through GAMSTOP if desired.
Self-Exclusion
If needed, please feel free to contact our support team in order to temporarily or permanently suspend your account. Self-exclusion gives you an opportunity to re-evaluate and reassess how much time spent on online gaming is beneficial for yourself.
GAMSTOP Integration
We have integrated GAMSTOP into our site allowing UK residents a quick access to a comprehensive self-help tool designed specifically to help them manage problem gambling with the support of official industry-funded organisations.
Tools and Resources
If you're experiencing any difficulties or would like more information about our responsible gaming policy please consider using these links for more detailed guidance on setting limits and managing your play time:
- GamCare: www.gamcare.org.uk
- Gambling Therapy: www.begambleaware.org
- BeGambleAware: www.begambleaware.org
Additionally, you can contact our customer support team using the live chat function (available 24/7) with any questions about our responsible gaming policy.
We care
At Winner Island Casino we encourage all players to gamble responsibly and within their means. We are committed to ensuring that our site remains a safe environment for everyone, including those who may be struggling with problem gambling issues.